Max,

I am not sure how to write this professionally, so I am just going to tell you what great service your company has extended to us and you can re-write or put it in you words.

When we bought our house two years ago, the former residents told us how your company had taken care of the pool and it always was well maintained and they highly recommended you to us.  We wanted to keep the same service that they were so happy with, so we called and you put us back on your weekly maintenance.  The employees you have sent to our home have always been very friendly, curtious and helpful when we had questions.  We had never owned a pool before, so we had some concerns with keeping all the chemicals, filters, ect... working properly.  We have not had to worry about those things, because  you call us and let us know when it is time to change the filters and do any extra maintenance and you schedule it and get it done. 

In addition to speaking about the regular upkeep, their was the time that my old pump gave out, my spa light burned out, and I needed to replace the original motor. With all of these bigger issues you said " I'll get someone out to take a look at it for you and within in a week the problems were correct and working properly.

It is nice to have a company you can trust to show up every week to do the cleaning and maintenace and you can also call with bigger issues and know they are not going to jack up the price and they are familiar with your pool equipment.  It is very important to us to have one company working all aspects of the pool.

Thank you again for your personal touches of calling to remind us of general maintenance needs. 

Teresa Schwartz  

Director, Vendor Relations
Southwood Pharmaceuticals
phone-949.616.5757
fax-949.429.3998